Gestão do conhecimento organizacional: tratamento arquivístico para reuso da informação administrativa

Abstract

This study aims to identify contributions of record management for the knowledge management process. Such an approach is limited to those practices of knowledge management developed from the administrative information contained in records produced by the organization itself. Thus, the discussion is how this information can be reused in order to develop organizational knowledge. The method utilized begins with a bibliographical survey, limiting the selection of books to those related to administration and archival science, and recurs to knowledge management as guiding category. Collected data are analyzed through administration, archival science and knowledge management. The discussion is based on deductive logic, and after this reflection a nonsystematic revision is obtained, that weaves interdisciplinary links to tackle such convergence. This way, the organization can extract reliable information through its records, in order to contribute to the decision-making process, besides fostering innovation and developing competitive advantage. It is assumed that the reutilization of the information contained in the archives allows employees to rationalize activities for administrating efficiency. Consequently, the synergy produced by these activities adds up organizational value.