Los usuarios y las webs de los archivos históricos nacionales: el caso del Arquivo Nacional da Torre do Tombo (Portugal)

Abstract

Information is given of services that should be included in the website of an archive, taking as reference the opinion of its public. Therefore the needs of 90 users of this concrete archive, the Arquivo Nacional da Torre do Tombo (National Archive of Portugal) are analyzed, which were obtained through a personal interview. Conclusions are that most users wish to find basic or practical information in the web, such as contact, access and consultation data; a detailed description of the archive’s funds; the number of digitalized documents on-line; a good search system (catalog), and the possibility of doing transactions on-line.